Amenities & Services

Head to the third floor lobby when you wake up and enjoy complimentary hot coffee from 6AM – 11AM.

Breakfast is available for purchase at Wahlbugers Wild from 7AM – 10 AM with classics on the menu like brioche French toast, steakhouse sunrise, breakfast burritos, loaded grits, Denver omelets, and more!

Create paw-some memories at Big Cypress Lodge! Upon arrival, you will receive complimentary treats, pet waste bags, and a custom door tag for your pup. We can’t wait to see you and your furry friend in Memphis! View our pet policy here.

Take in the views of downtown Memphis from this beautiful rooftop lounge.  Purchase a s'mores kit at the front desk and roast marshmallows while taking in the skyline.

Big Cypress Lodge offers an on-demand complimentary vehicle shuttle service that runs daily from 7:00 AM to 10:00 PM in the downtown Memphis area.

How do I request the courtesy vehicle?
To use the shuttle service download the JM Nature Resort Shuttle app. The courtesy vehicle operates on a first-come, first-served basis.

Complimentary internet access is included with your stay. Hotel guests have access to wifi throughout the Pyramid. Find login information in your check-in packet.

Located on level three, our fitness center is open 24 hours a day to give you everything you need for a challenging workout.

Located on the third floor, our business center offers a quiet place to work with complimentary computer access.

Guests have access to unlimited complimentary tickets to take the nation's tallest free-standing elevator to the top of the Pyramid. Enjoy dinner and drinks at The Lookout and take in the views of downtown Memphis, Tennessee from the Glass Observation Deck.

Upon arrival, you'll find a basket of complimentary snacks in your room. Enjoy a few sweet and savory treats on us!

Spending a night in? Check out one of our board games at the front desk.

For your convenience, we can accept packages up to three days before arrival with a $10‑per‑box fee. Earlier deliveries incur $25 per day. Please note Big Cypress is not responsible for any damage or loss of shipped items.